Get In Touch

Have questions, feedback, or need support? Our team is here to help you with anything related to Niox Pro Wave.

Technical Support

Get help with installation, troubleshooting, and technical issues.

[email protected]

Response time: 24-48 hours

Sales & Licensing

Questions about pricing, licenses, or purchasing?

[email protected]

Response time: 24 hours

Refund Requests

Submit refund requests and billing inquiries.

[email protected]

Response time: 2 business days

Partnerships

Interested in partnerships, reselling, or collaboration?

[email protected]

Response time: 3-5 business days

Send Us a Message

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Need Help? Choose the Right Department

Technical Issues

For installation problems, software crashes, bugs, or feature questions.

Best Contact: [email protected]

Billing & Refunds

For payment issues, refund requests, or license activation problems.

Best Contact: [email protected]

Product Suggestions

Have ideas for new features or improvements? We'd love to hear them!

Best Contact: [email protected]

Response Times

We strive to respond to all inquiries as quickly as possible:

  • Technical Support: 24-48 hours (Monday-Friday)
  • Sales Inquiries: 24 hours (Monday-Friday)
  • Refund Requests: 2 business days
  • Weekend Messages: Processed Monday morning

Business Hours

Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
10:00 AM - 2:00 PM
Sunday
Closed

All times are in GMT (London Time)

Our Location

Visit our headquarters or connect with us virtually

Niox Pro Wave

5198 Red Brush Dr, Mississauga ON L4Z 4B4

Get Directions

Office Address

5198 Red Brush Dr
Mississauga ON L4Z 4B4
Canada

Frequently Asked Questions

Quick answers to common questions

How do I activate my license?

After purchase, you'll receive an email with your license key. Open Niox Pro Wave, go to Help > Activate License, and enter your key. Need help? Email [email protected].

What are the system requirements?

Windows 10/11 (64-bit) or macOS 10.15+, 8GB RAM minimum (16GB recommended), 2GB free disk space, DirectX 11 compatible graphics card.

Can I use Niox Pro Wave on multiple computers?

Starter license: 1 device. Duo license: 2 devices. Business license: 6 devices. You can deactivate/reactivate devices through your account dashboard.

Do you offer student discounts?

Yes! Students and educators get 40% off. Email [email protected] with proof of academic status to receive your discount code.