Last Updated: December 1, 2025
Our straightforward refund policy ensures your complete satisfaction with Niox Pro Wave.
We stand behind our software with confidence. If you're not completely satisfied with Niox Pro Wave, we offer a full refund within 30 days of purchase.
No questions asked*
*Subject to eligibility criteria belowAt Niox Pro Wave, we strive to provide exceptional software that meets your design needs. However, we understand that sometimes a product may not meet your expectations. This Refund Policy outlines the conditions under which refunds are granted.
To qualify for a refund, your request must meet the following criteria:
| Situation | Refund Eligible? | Notes |
|---|---|---|
| Software doesn't work as described | Yes | Must provide details of the issue |
| Changed your mind within 30 days | Yes | No technical issues required |
| Accidental duplicate purchase | Yes | Both purchases must be within 30 days |
| Software used for commercial work | No | Commercial use indicates acceptance |
| Refund request after 30 days | No | Except for technical issues we can't resolve |
| Violation of terms of service | No | License will be revoked instead |
Refunds will NOT be issued in the following cases:
Follow these simple steps to request a refund:
Include your order number, email used, and reason for refund
We'll review your request within 2 business days
If approved, refund processed within 5-14 business days
Submit your refund request through our support email. Our team will review it within 2 business days.
We verify your purchase details and eligibility criteria. Additional information may be requested.
Once approved, refund is initiated and appears on your statement within 5-14 business days.
Refund Methods: Refunds are issued to the original payment method used for purchase. We cannot issue refunds to different payment methods or accounts.
Note: International transactions may take longer due to bank processing times and currency conversion. Any transaction fees incurred during the original purchase are non-refundable.
Before requesting a refund for technical issues, we encourage you to contact our support team. Many issues can be resolved quickly through our expert support.
If our support team cannot resolve your technical issue within 7 business days, you will be eligible for a full refund regardless of the 30-day window.
Upon refund approval, your Niox Pro Wave license will be deactivated. This means:
Data Responsibility: We recommend backing up your projects before requesting a refund. We are not responsible for any data loss resulting from license deactivation.
Yes, within 30 days of purchase. Contact support and we'll help you upgrade or downgrade your license, or process a refund if preferred.
First, check our system requirements and contact support. If your system is compatible but installation fails, you're eligible for a refund within 30 days.
No, we only offer full refunds for eligible requests within the 30-day period. After 30 days, no refunds are issued except for unresolvable technical issues.
License transfers are not permitted under our terms of service. If you no longer need the software, you may request a refund if within the 30-day period.
Our refund policy applies equally to all purchases, including sale items. However, sale prices are not guaranteed upon repurchase after refund.
For refund requests or questions about this policy, please contact:
For general support or technical issues, please contact [email protected] instead.
We reserve the right to modify this refund policy at any time. Changes will be:
Your continued use of Niox Pro Wave after changes constitutes acceptance of the updated policy.
Please fill out the form below to initiate your refund request. We'll respond within 2 business days.
By purchasing Niox Pro Wave, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms and Conditions and Privacy Policy.